Legal

Policies

Everything you need to know about ordering, shipping, returns and your data.

Last updated · January 2026

Shipping Policy

We ship globally. All orders are processed within 1–2 business days from our warehouse. Delivery times depend on your region and the shipping method selected at checkout.

Processing time

Orders placed before 12:00 PM (CET) on a business day are processed the same day. Orders placed after that, or on weekends and holidays, are processed the next business day.

You will receive a shipping confirmation email with tracking once your order leaves our warehouse.

Shipping rates & delivery times

Europe: Standard 3–5 business days (€10) — Free over €200.

United Kingdom: Standard 4–6 business days (£12) — Free over £180.

United States & Canada: Express 4–7 business days ($25) — Free over $250.

Rest of World: Express 6–10 business days ($35).

Customs, duties & taxes

Orders shipped within the EU and UK are sent DDP (delivery duty paid) — all taxes and duties are included at checkout.

Orders shipped outside the EU/UK may be subject to import duties and taxes upon arrival, which are the responsibility of the recipient.

Lost or delayed shipments

If your tracking has not updated for more than 7 business days, please contact us at support@akles.cc and we will investigate with the carrier.

Questions? Email support@akles.cc.